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Contact support

How to reach the Octonous team, what to include in your message, and expected response times.

In-product: Click Feedback in the sidebar. Describe your issue and submit. It goes directly to our team.

Report an issue: Use the Report issue button in the chat or execution history view. It sends the relevant context automatically.

Response time: We aim to reply within one business day. Enterprise customers have dedicated SLAs.

What helps us help you:

  • What you were trying to do

  • What happened instead

  • Any error message you saw

  • The integration involved, if relevant

  • Whether it's happening consistently or only sometimes

Feature requests: Use the feature request option in the sidebar to suggest a new integration, action, or improvement. Every request is reviewed by the product team.

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